For this major corporation, we performed work after two other firms had previously completed audits. Because Avema had more experience in reviewing a broader spectrum of telecom services, we were able to obtain further significant refunds and cost reductions for our client. We discovered that the previous audit companies had not reviewed certain critically important areas where the client's contract did not match the actual billings.

Our client's telecom and purchasing departments had also recently negotiated the most aggressive rates for long distance available at the time. Avema was able to further reduce their costs by a six-figure amount, by scrutinizing the details of the contract, and applying our market knowledge.

Avema reduced this corporation's wireless telephone expenses by over 20%, even after our client had solicited proposals from all the major wireless carriers. Avema introduced an alternative solution with their existing vendor to drastically cut costs and at the same time simplify the billing and ongoing management, continuing to save them time and resources.

During a recent audit for a software company, Avema discovered charges for voice services that no longer existed. These overcharges occurred for several years prior to Avema's audit. The vendor argued that our client did not have proper documentation regarding the cancellation of these services, and that it was our client's responsibility to formally notify the vendor of any cancellations. Despite the fact that the vendor was uncooperative, Avema successfully negotiated a refund cheque for the full amount of over $200,000.

For this landmark hotel, Avema not only saved money by reducing the number of local accesses, but also eliminated incoming busy signals, helping to directly increase their revenue.

Avema negotiated refunds for a major oil company for toll charges and data services that were billed incorrectly. Throughout various accounts, rates for long distance and toll-free were inconsistent with tariffs and contract terms. Avema filtered through all of this information to identify the exact amount of overcharges back to the date of the first contract with the vendor, and had the full amount returned back to our client.

For the data services, our client had been in a heated dispute with their vendor for four years over a significant amount of overcharges. Internal staff from every level of this company were involved to varying degrees with this dispute. There had been hostile exchanges of messages between our client and their vendor, and the relationship with this critical vendor was tattered. At one point, the vendor had threatened to disconnect their entire data network if they were not paid the amount they claimed was owing. Within a few weeks of beginning this audit, Avema had identified a list of the exact items that were overbilled and the amounts owing, including a detailed breakdown of taxes. A few weeks later, we negotiated the settlement, obtained a significant refund for our client, and helped to repair the relationship between our client and their vendor.