Why do Carriers Want to Make it Difficult?

Monday, June 22, 2015

I had a meeting the other day with a carrier to go over their new “bundled plans” and I was amazed to see the thoroughly complex way these plans were being presented. To be fair, most of the plans are now including unlimited local minutes and quite surprisingly, unlimited SMS/MMS within Canada. That’s certainly a step in the right direction. These features alone are indeed useful, especially if you never have to make any LD calls or travel anywhere. However if you do like communicating outside of your home city, I’ve listed below the general plans that the carrier offers: Option 1: The Diet Plan This bundle includes 100 Canadian LD minutes and 1GB of domestic data. This might be acceptable for a very minimal … Continue reading »

Don’t be afraid to get help with your telecom expense management

Wednesday, January 7, 2015

Over the past few weeks, we’ve been discussing 10 rules to help reduce your mobile costs. Number 10 is the most important of all – know when you need help. Rule #10 – Get Help When You Need it The actions outlined in this guide can save your company a significant amount of money, but they don’t take place by themselves. Achieving optimum results from a telecom expense management initiative takes time and effort – often more than a company is in a position to undergo. Lack of resources needn’t be a show stopper. Avema’s technology and expertise cover the entire lifecycle of Telecommunications Expense Management. Using specialized software tools, Avema helps assemble and analyze existing costs, establish user profiles, and … Continue reading »

Educate your mobile users.

Monday, December 22, 2014

Over the past few weeks, we’ve been discussing 10 rules to help reduce your mobile costs.  In order to be successful, make educating your mobile users one of your top priorities.   Rule #9 – Make User Education a Priority Policies and programs are useless unless people follow them. Publishing rules is not enough – employees need to understand why they exist, and the costs of non-compliance to the company. This is especially true with wireless devices, which many regard as their personal territory even when the device is company-owned. Knowledge gaps can vary. Employees who travel may know surprising little about roaming charges. Few fully understand the security implications of a device being lost or stolen, and many will … Continue reading »

Don’t lose momentum! Continue to monitor wireless costs.

Wednesday, December 17, 2014

Over the past few weeks, we’ve been discussing 10 rules to help reduce your mobile costs.  Number eight is a must if you want to maintain your savings.   Rule #8 – Monitor Wireless Costs and Usage on an Ongoing Basis With many systems, getting started is the easy part – maintaining the system is where the real work lies. With hundreds or even thousands of people using wireless devices, keeping a wireless expense control plan on track requires some ongoing effort otherwise benefits will quickly erode. Without proper scrutiny to monitor your wireless costs, users revert to old habits, unauthorized devices show up, and spending starts to creep up again. Carriers have to be watched carefully as well, as … Continue reading »

Executive Summary: Navigating the Security Risks of VoIP

Monday, December 15, 2014

Avema’s CIO Roundtable Series  On Tuesday, December 2nd, Avema Corporation hosted its first event in in its CIO Roundtable Series, focusing on the security risks of VoIP.  The roundtable series is intended to provide IT executives with the opportunity to discuss and explore critical telecom and IT issues. Participants in the CIO Roundtable, which was entitled “Navigating the Security Risks of VoIP,” was one of Canada’s top IT lawyers, Eric Boehm, Partner, Borden Ladner Gervais LLP, who offered insight into the legal issues that VoIP presents, especially surrounding data integrity and security. Ned Zecevic, VP of Eastern Canada, IT with Canaccord has already migrated his organization to VoIP, and was able to share Canaccord’s journey as part of the discussion.    … Continue reading »

Keep track of your mobile inventory

Thursday, December 11, 2014

We’ve been discussing 10 rules to help reduce your mobile costs.  You’d be surprised how often rule number seven gets overlooked.     Rule #7 – Do a Comprehensive Mobile Inventory Wireless devices are small and tough to keep track of. Without conducting a regular mobile inventory, devices can accumulate or disappear, and in the wireless world, this can be an expensive problem. Many Avema clients discover, for example, that there are no users to match some of the user accounts they are being billed for. Without an accurate inventory, or some sort of wireless expense management platform, phones with zero usage will continue to cost the company money. Devices are also frequently stolen or lost. In addition to the … Continue reading »

Negotiate! Wireless carrier plans are more flexible than you think.

Wednesday, December 10, 2014

We’ve been discussing 10 rules to help reduce your mobile costs.  Rule number six requires some serious negotiation skills.   Rule #6 – Negotiate the Best Deal Consolidating the wireless spends puts companies in the driver’s seat at contract time. If you are new to buying corporate plans, welcome to the world where everything is negotiable. Unlike single user plans where pre-made plans are the law, the world of pooled plans is a competitive market where telcos expect to negotiate. Wireless carrier plans are more flexible than you may think! To get the best possible rates, assemble all your user profiles and numbers, and give your carriers a mini “RFP”. This doesn’t have to be a formal, drawn out document. What’s important is … Continue reading »

IT Leaders met to discuss security risks of VoIP

Monday, December 8, 2014

Shane Schick, Editor-in-Chief of CanadianCIO, provides his perspective on the most recent CIO Roundtable held by Avema.  IT leaders met to discuss the security risks of VoIP.  Read more here:  http://www.itworldcanada.com/article/hold-the-phone-it-execs-are-starting-to-foresee-voip-security-issues/100334.  

Think Before You Buy: Procure Wireless Devices Rationally

Thursday, November 27, 2014

We’ve been discussing 10 rules to help reduce your mobile costs.  Rule number five may seem pretty obvious, but then again, every employee wouldn’t mind a shiny new device.       Rule #5 – Procure Wireless Devices Rationally Procuring wireless devices can certainly be interesting.  Weighing the pros and cons of different devices and plans is not a task to be taken lightly.  When a company procures office equipment, such as printers, computers, or office furniture, a rational cost/benefit process is undertaken. However, when it comes to wireless devices, all caution seems to go out the window. Bells and whistles mysteriously become “must haves”. Suddenly, Joe from accounting who never travels has a critical need for an iPhone with an … Continue reading »

Develop Clear Guidelines for Employee Mobile Usage

Friday, November 21, 2014

We’ve been discussing 10 rules to help reduce your mobile costs.  Once you’ve assessed your business needs to create mobile user profiles, you can use this information to address rule number four….   Rule #4 – Develop Clear Guidelines for Employee Mobile Usage Once you have established the business needs for each employee, it is necessary to ensure that each device is used appropriately. Telling employees to be responsible is not enough, as many of our clients can attest to.  We’ve seen many companies come to us with invoices in the thousands for an employee who used their device to stream video for their toddler, or play online games without a thought for the costs involved.  Clear, written policies are required to … Continue reading »