Category Archives: Articles

The Evolution of VoIP

Wednesday, September 17, 2014

Over the past 10 years, we’ve witnessed a huge evolution in voice over IP.  In the mid-00s, VoIP had telecom managers apprehensive, excited, and mystified all at once.   In an Avema survey conducted around the same time, most telecom managers acknowledged that the evolution to VoIP is inevitable, but were not enthusiastic about this change. Most telecom managers who handled voice, but not data communications, were extremely cautious about VoIP and IP telephony. Voice managers were justifiably proud of the almost-always-on capability of their systems, and almost bomb-proof reliability even in the face of power outages, as well as the relative invulnerability of the traditional telephony system to worms, viruses, hackers, deniers-of-service and other nightmares that face computer systems. One telecom manager, Lana Norkoski, said … Continue reading »

What Can Happen if Telecom Costs Are Not Managed

Tuesday, August 19, 2014

What would happen if your organization spends more than it should on telecom costs?   As important as managing telecom costs is in a large corporation, it is under even more scrutiny in government organizations or public companies, where executives and directors are accountable to the larger public. One such example happened in the mid-00s. Major Canadian newspapers ran stories in March of 2005 with headlines like “Six-figure waste on city phones” about the City of Toronto’s telecom costs. The country’s largest-circulation newspaper, “The Toronto Star,” reported: “In a damning report made public yesterday, auditor general Jeffrey Griffiths revealed that no one has been keeping proper track of rates being charged for telephone, cellphone and Internet service.” Considering that Toronto had a … Continue reading »

Objectives: Part Four of the Best Practices of Those Who Manage Enterprise Telecom

Friday, August 8, 2014

This is the fourth post in our series discussing the best practices of those who are responsible for managing enterprise telecom.  Click to read the first, second and third posts. Working On Your Organization’s Objectives Management doesn’t recognize what you’re doing unless you tell them. Communicating your value as an enterprise telecom manager, as we discussed in our previous post, is part of the solution.  But this communication needs to be a two-way street. A telecom manager with one of Avema’s clients, a large retailer, worked pro-actively with other departments within the organization to develop a solution to a market opportunity. You need to do likewise – find out what your organization’s needs are, and then see how you can become part of the solution.  This means … Continue reading »

Reporting ROI: Part Three of the Best Practices of Those Who Manage Telecom

Tuesday, August 5, 2014

This is the third post in our series discussing the best practices of those who are responsible for managing enterprise telecom.  Click to read the first and second posts.   Reporting Your Results For those who mange enterprise telecom, it can be a challenge to continually demonstrate positive ROI. Telecommunications is not an option for a company, and generally is thought of as a cost center. However, any costs you recover and process streamlining you achieve effectively goes right to the bottom line of the organization. That is why, as you achieve success, you want to make sure that other people hear about it! If key executives and share holders aren’t acutely aware of the ROI that you are achieving, your department will still … Continue reading »

Goal Setting: Part Two of the Best Practices of Those Who Manage Telecom

Friday, July 25, 2014

This is the second post in our series discussing the best practices of those who are responsible for managing enterprise telecom.  Read the first post here. Setting Goals An important part of success in telecom management, as in any endeavor, is to set goals, write them down, and focus on your target. We work far more effectively when we have strong goals that we are committed to and that we believe in, and this is certainly no different for those who manage telecom for their enterprise. Chances are, you’ve heard a lot about goal setting from various self-help gurus, and in the general media. What’s really interesting about the whole concept of goal setting and achieving, is that if asked, … Continue reading »

Five Critical Steps to Performing a Telecom Audit

Thursday, July 10, 2014

So you’ve been tasked with performing a telecom audit for your company. It can be done manually, which is long. tedious process.  Based on our experience, we recommend that you use some sort of Telecom Expense Management software to help you create files that self-reconcile so that your audits aren’t static – that information gathered from one audit informs the next.  This can be outsourced quite easily, and the results analyzed by professionals who are trained to catch carrier errors. However, you may wish to perform your own audit, and you should be applauded for it – often telecom Audits (Assessments) uncover multiple billing errors, enabling you to reduce and recover costs right at the bottom line. The question is, where to … Continue reading »

Five Common Telecom Billing Errors

Wednesday, June 18, 2014

At Avema Corporation, we offer a Telecom Billing Assessment (Audit) for every new potential customer.  Through our experience dealing with a wide variety of companies, we have discovered many ways that organizations are overcharged for their telecom services.  To help you identify the areas that you are overspending, we’ve compiled the major errors into five categories that you can view on your next bill (or bills). Here they are: Non-Recurring Errors Non-Recurring Errors are fairly easy to spot but rely on strong internal communications and processes inside your company. We suggest incorporating a MACD (Move, Add, Change, Delete) process step that involves notifying your finance or Internal Audit team – that way most of the errors can be found and … Continue reading »

Even IBM Is Struggling With BYOD

Wednesday, May 30, 2012

“The trend toward employee-owned devices isn’t saving IBM any money, says Jeanette Horan, who is IBM’s chief information officer and oversees all the company’s internal use of IT. Instead, she says, it has created new challenges for her department of 5,000 people, because employees’ devices are full of software that IBM doesn’t control.” IBM has had a BYOD program since 2010, and out of about 400,000 employees, they’re using 40,000 Blackberrys, and 80,000 other smartphones and tablets, some of them employee owned. Some advantages that IBM has that you (probably) don’t: Technology as core competency of the company Internal tools – they sell their own MDM software and have their own cloud storage application, MyMobileHub Scale IBM is one … Continue reading »

5 Overlooked BYOD Mistakes to Avoid

Monday, March 12, 2012

Article published in CIO Update: Businesses of all shapes and sizes are struggling with the bring your own device (BYOD) phenomena. On one hand, BYOD is a boon. Employees get the devices they like. Often they pay for them out of their own pockets, and productivity goes up. On the other hand, support costs can also go up, bandwidth may become saturated and, if policies aren’t crafted well, employees can end up feeling cheated by their employers. Creating a workable BYOD policy isn’t rocket science, but it is a delicate balancing act. Get it right, and you’ll boost both productivity and employee morale. Get it wrong, and you’ll need to start worrying about both security risks and increasingly disgruntled workers. … Continue reading »

Should your company have a Chief Mobile Officer?

Friday, February 17, 2012

  Computerworld recently published this article, Chief Mobile Officer: A job title now timely? “…as enterprises scramble these days to establish mobile strategies, having a CMO could be a key to success, according to a new Forrester Research report. Smartphones and tablets are “the manifestation of a much broader shift to new systems of engagement… [with] customers, partners and employees,” Forrester said in the 30-page report. “To remain vital in this business technology reformation, CIOs must step up and work with other executives to establish an office of the chief mobility officer to implement an enterprisewide mobile strategy.” One of the report’s authors, Forrester analyst Ted Schadler, said in an interview that one of purposes of the report is to get … Continue reading »