Category Archives: Articles

More Tips for Pooling Mobile Service Plans

Friday, October 24, 2014

We recently discussed ways to reduce your costs by pooling mobile plans with your organization. We’ve gather a few more tips to help guide you when moving your users to pooled mobile plans. Ensuring That Your Pool Size is Sufficient Another potential pitfall that you may encounter is ensuring that your pool is always larger than your employees’ usage. Your goal should be to try to have a 10 to 20% buffer in place. The best and easiest way to do this is, is by looking at a yearly trend of your usage and then planning accordingly. You’ll need to ensure that you understand what your organization’s average monthly usage is, which months have higher or lower usage, and what … Continue reading »

Tips for Pooling Enterprise Mobile Service Plans

Wednesday, October 22, 2014

  Enterprise mobile services eat up a lot of an organization’s telecom budget.  For large companies, pooling your voice, text and data is the best way to manage your account, and drive down your expenses. How Mobile Pooling Works Pooling works in one of two ways.  Either you’re paying a certain amount for a block of minutes, gigabytes or text messages, from which each user on the account can draw from, or each user has an individual plan which gets combined to create a pool. Local voice and local data are the most commonly pooled usage types, but you can find others depending on your carrier, such as: US data pools, long distance pools, and international text messaging pools, just to name a few. … Continue reading »

Five Critical Steps to Performing a Telecom Audit

Monday, October 20, 2014

So you’ve been tasked with performing a telecom audit for your company. It can be done manually, which is long. tedious process.  Based on our experience, we recommend that you use some sort of Telecom Expense Management software to help you create files that self-reconcile so that your audits aren’t static – that information gathered from one audit informs the next.  This can be outsourced quite easily, and the results analyzed by professionals who are trained to catch carrier errors. However, you may wish to perform your own audit, and you should be applauded for it – often telecom Audits (Assessments) uncover multiple billing errors, enabling you to reduce and recover costs right at the bottom line. The question is, where to … Continue reading »

Other benefits of VoIP

Tuesday, September 30, 2014

We recently discussed what telecom and IT managers think about voice over IP. The consensus, no matter whether your opinion is that it’s a good thing or not, is that VoIP is here to stay.   There are certainly many benefits of VoIP, including cost-savings on both long distance and move/add/change requests.  But what are some of the other benefits of VoIP?   The following list highlights added features and functionality that are only possible, or that are more readily available, with VoIP: Unified Messaging – Having voicemail, e-mail, and faxes all stored in one place can increase productivity by making all this information more easily available, and in different formats. For example, some people like the idea of being able to “listen” … Continue reading »

What is the Verdict on VoIP?

Tuesday, September 23, 2014

To date, it is difficult to get a comprehensive overall view of the benefits and disadvantages of VoIP. There are so many articles and studies published that give different, often conflicting, statistics about the rate of adoption and how VoIP is being used in many companies. What is the verdict on VoIP anyway?   The one thing that seems clear to just about everybody, is that VoIP is here to stay, and is without a doubt the technology that we’ll all be moving towards. Of course, everyone has a different opinion and sometimes a bias, but here is what the consensus amongst many managers, vendors, and analysts indicates: The main reason for migrating to VoIP used to be cost savings … Continue reading »

The Evolution of VoIP

Wednesday, September 17, 2014

Over the past 10 years, we’ve witnessed a huge evolution in voice over IP.  In the mid-00s, VoIP had telecom managers apprehensive, excited, and mystified all at once.   In an Avema survey conducted around the same time, most telecom managers acknowledged that the evolution to VoIP is inevitable, but were not enthusiastic about this change. Most telecom managers who handled voice, but not data communications, were extremely cautious about VoIP and IP telephony. Voice managers were justifiably proud of the almost-always-on capability of their systems, and almost bomb-proof reliability even in the face of power outages, as well as the relative invulnerability of the traditional telephony system to worms, viruses, hackers, deniers-of-service and other nightmares that face computer systems. One telecom manager, Lana Norkoski, said … Continue reading »

What Can Happen if Telecom Costs Are Not Managed

Tuesday, August 19, 2014

What would happen if your organization spends more than it should on telecom costs?   As important as managing telecom costs is in a large corporation, it is under even more scrutiny in government organizations or public companies, where executives and directors are accountable to the larger public. One such example happened in the mid-00s. Major Canadian newspapers ran stories in March of 2005 with headlines like “Six-figure waste on city phones” about the City of Toronto’s telecom costs. The country’s largest-circulation newspaper, “The Toronto Star,” reported: “In a damning report made public yesterday, auditor general Jeffrey Griffiths revealed that no one has been keeping proper track of rates being charged for telephone, cellphone and Internet service.” Considering that Toronto had a … Continue reading »

Objectives: Part Four of the Best Practices of Those Who Manage Enterprise Telecom

Friday, August 8, 2014

This is the fourth post in our series discussing the best practices of those who are responsible for managing enterprise telecom.  Click to read the first, second and third posts. Working On Your Organization’s Objectives Management doesn’t recognize what you’re doing unless you tell them. Communicating your value as an enterprise telecom manager, as we discussed in our previous post, is part of the solution.  But this communication needs to be a two-way street. A telecom manager with one of Avema’s clients, a large retailer, worked pro-actively with other departments within the organization to develop a solution to a market opportunity. You need to do likewise – find out what your organization’s needs are, and then see how you can become part of the solution.  This means … Continue reading »

Reporting ROI: Part Three of the Best Practices of Those Who Manage Telecom

Tuesday, August 5, 2014

This is the third post in our series discussing the best practices of those who are responsible for managing enterprise telecom.  Click to read the first and second posts.   Reporting Your Results For those who mange enterprise telecom, it can be a challenge to continually demonstrate positive ROI. Telecommunications is not an option for a company, and generally is thought of as a cost center. However, any costs you recover and process streamlining you achieve effectively goes right to the bottom line of the organization. That is why, as you achieve success, you want to make sure that other people hear about it! If key executives and share holders aren’t acutely aware of the ROI that you are achieving, your department will still … Continue reading »

Goal Setting: Part Two of the Best Practices of Those Who Manage Telecom

Friday, July 25, 2014

This is the second post in our series discussing the best practices of those who are responsible for managing enterprise telecom.  Read the first post here. Setting Goals An important part of success in telecom management, as in any endeavor, is to set goals, write them down, and focus on your target. We work far more effectively when we have strong goals that we are committed to and that we believe in, and this is certainly no different for those who manage telecom for their enterprise. Chances are, you’ve heard a lot about goal setting from various self-help gurus, and in the general media. What’s really interesting about the whole concept of goal setting and achieving, is that if asked, … Continue reading »