Category Archives: Mobile Device Management

5 MDM Selection and Implementation Mistakes

Thursday, June 14, 2012

We’ve helped over 100 companies to implement MDM, and here are the most common challenges that we’ve seen. Policies that don’t balance all stakeholder needs  Security is important to the company, but so is user experience. Is it possible to be too secure? The answer is yes, if you don’t take into consideration end users and their desire for ease of use with their devices. You could implement policies that make using a mobile device so onerous that people actually become less productive. On the flip side, you could give up too much control to your end users. Balance is the key. Viewing MDM software as commodity Because there are limitations on MDM functionality that are imposed by operating systems, … Continue reading »

Even IBM Is Struggling With BYOD

Wednesday, May 30, 2012

“The trend toward employee-owned devices isn’t saving IBM any money, says Jeanette Horan, who is IBM’s chief information officer and oversees all the company’s internal use of IT. Instead, she says, it has created new challenges for her department of 5,000 people, because employees’ devices are full of software that IBM doesn’t control.” IBM has had a BYOD program since 2010, and out of about 400,000 employees, they’re using 40,000 Blackberrys, and 80,000 other smartphones and tablets, some of them employee owned. Some advantages that IBM has that you (probably) don’t: Technology as core competency of the company Internal tools – they sell their own MDM software and have their own cloud storage application, MyMobileHub Scale IBM is one … Continue reading »

Top Five Mobile Challenges for CIOs in 2012

Monday, January 9, 2012

Article published in Wireless Business & Technology: 2012 is shaping up to be a challenging year for CIOs as they figure out how to safely embrace the slew of mobile devices entering their networks. Smartphones and tablets are seriously threatening the IT status quo, and CIOs who fail to adapt and get ahead of this technological upheaval risk getting pink slips and seeing themselves replaced by more agile colleagues. Clearly, 2012 is the year that organizations of all shapes and sizes must come to terms with their mobile problem. Here are five serious mobile challenges CIOs will have to deal with in 2012… _____________ There is so much happening with mobility in the enterprise, and it’s happening so quickly. We … Continue reading »

Will RIM’s MDM Software Be a Winner?

Thursday, December 1, 2011

RIM announced yesterday that they are getting closer to launching Mobile Fusion, an extension of their Blackberry Enterprise Server (BES) software that includes support for iOS and Android smartphones and tablets. It’s currently in beta testing, and their target release date is the end of March, 2012. The Mobile Device Management software category has gotten crowded, with dozens of specialized vendors. Recently, IBM and Google also announced MDM offerings. Of course, RIM has the longest history of providing security and management software via their BES software, albeit only for their own Blackberry handsets. RIM originally announced plans to offer support for Apple and Android devices earlier this spring, shortly after acquiring the German MDM firm, ubitexx. Initial demonstrations of the ubitexx/RIM product … Continue reading »

Amazon’s Kindle Fire for Enterprise Use?

Thursday, November 17, 2011

The Amazon Kindle Fire was released this week with a record-setting one million plus preordered tablets being shipped. Reviews of the device have been lukewarm with many reviewers pointing to the less than powerful 1Ghz processor. From an enterprise point of view the Fire isn’t really important, at least not yet. None of the major MDM providers offer an agent designed to work with the modified version of Android 2.2 that powers the tablet. It is rumored that Amazon is planning to update the Fire OS to make use of Android 2.3 or maybe even 3.0 sometime in the near future. With the Fire expected to be a popular gift this holiday season, we could see pressure on the enterprise … Continue reading »

IBM Adds Hosted Mobile Device Management Service

Wednesday, November 16, 2011

IBM has announced that it will be entering the Mobile Device Management ring with the introduction of an MDM service aimed at enterprises “embracing employees bringing their own devices.” IBM has partnered with Juniper Networks to provide this cloud-based service, which is expected to be offered at a price of $3-$10 per device. In its press release, IBM makes specific mention of their intention to include the capability of “protecting against spyware and viruses” on the mobile devices under management.  Such functionality could be a differentiator in the MDM space. It will be interesting to see how this product is able to accomplish something not typically mentioned in other MDM products. Companies that are most likely to use the IBM MDM service … Continue reading »

Google joins the Mobile Device Management Bandwagon

Tuesday, November 15, 2011

Google has recently announced plans to offer a Mobile Device Management (MDM) type of service within the Google App suite. This service will allow the basic management and policy enforcement of corporate iOS, Android and Windows Mobile devices. It’s too early to say how well the functionality and features compare to established MDM vendors. Google has created many applications and services over the years. Some do very well, others stumble along, and still others are eventually pulled. Similar to many other MDM providers, this service will connect to devices making use of the standard ActiveSync protocol. For more information check out this article over at InformationWeek. This service is only useful to companies already using Google Apps. While this is … Continue reading »

Flaw in Apple iPad 2 Could Lead to Security Breach

Friday, October 21, 2011

9to5Mac has pointed out a flaw in the locking feature of the iPad 2. Essentially, a malicious person could circumvent the passcode locking mechanism by holding down the power button while closing and then opening the smart cover and then swiping the cancel button.  This has been confirmed for devices running the new iOS 5 but may affect earlier versions as well. This is particularly concerning to enterprises that rely on the use of a passcode to protect and encrypt corporate data on iOS devices. Physical access to a lost device would be all that is needed to access data protected in this way. This kind of vulnerability highlights the usefulness of Mobile Device Management software, which allows devices that … Continue reading »

Jailbroken, Rooted, and Compromised Mobile Devices – What Does That Mean?

Wednesday, October 5, 2011

You may have heard the terms “jailbroken” or “rooted” in relation to Apple iOS and Google Android devices. This is the concept of altering the device operating system for the purposes of removing or circumventing restrictions. The OS’ which power smartphones and tablets are specifically designed to be restrictive.  There are free software packages available that can remove these restrictions. There are several reasons that a user might want to compromise the OS of their device. A few examples include: install software that has not been approved or has not been made available by the manufacturer/carrier augment or create additional operating system features install commercial software without purchasing licences for that software freely migrate from one carrier to another repurpose … Continue reading »

My CEO, CFO, VP or Other Really Important Person Just Got an iPad… How Should IT Support It?

Sunday, September 25, 2011

Let me be the first to say, congratulations to your important person on his/her new toy. Now how do you make sure he/she has access to his corporate email, calendar, etc? More importantly, how do you secure that corporate data? If your organization is like most corporations you are probably using Microsoft Exchange to provide access to corporate email, calendar, and contact lists though the use of a service known as ActiveSync. The good news is that newer versions of iOS and Android natively support ActiveSync. The bad news is that Exchange/ActiveSync doesn’t do much to secure that corporate data once it gets to the mobile device. If your important person loses the device, that corporate data is left unprotected. … Continue reading »