Five Critical Steps to Performing a Telecom Audit

Thursday, July 10, 2014

So you’ve been tasked with performing a telecom audit for your company. It can be done manually, which is long. tedious process.  Based on our experience, we recommend that you use some sort of Telecom Expense Management software to help you create files that self-reconcile so that your audits aren’t static – that information gathered from one audit informs the next.  This can be outsourced quite easily, and the results analyzed by professionals who are trained to catch carrier errors. However, you may wish to perform your own audit, and you should be applauded for it – often telecom Audits (Assessments) uncover multiple billing errors, enabling you to reduce and recover costs right at the bottom line. The question is, where to … Continue reading »

How to Keep Roaming Costs Under Control

Wednesday, July 2, 2014

With summer upon us and vacation season starting, your company might see higher roaming costs than usual. Roaming has always been one of the biggest mobile cost control headaches. We’ve seen individual users spend $30,000 in one month! Here are a few things that you can do to avoid “bill shock”: Do employees know how much they cost? Many employees just aren’t aware of how much roaming can cost. Some people may not think it costs much to “just watch one movie.” One of Avema’s Fortune 500 clients had monthly roaming costs of $15,000, and when we started emailing reports to users and managers, this immediately decreased to $5,000/month. Employees could now understand how their usage affects costs, and became accountable. … Continue reading »

Five Common Telecom Billing Errors

Wednesday, June 18, 2014

At Avema Corporation, we offer a Telecom Billing Assessment (Audit) for every new potential customer.  Through our experience dealing with a wide variety of companies, we have discovered many ways that organizations are overcharged for their telecom services.  To help you identify the areas that you are overspending, we’ve compiled the major errors into five categories that you can view on your next bill (or bills). Here they are: Non-Recurring Errors Non-Recurring Errors are fairly easy to spot but rely on strong internal communications and processes inside your company. We suggest incorporating a MACD (Move, Add, Change, Delete) process step that involves notifying your finance or Internal Audit team – that way most of the errors can be found and … Continue reading »

Even IBM Is Struggling With BYOD

Wednesday, May 30, 2012

“The trend toward employee-owned devices isn’t saving IBM any money, says Jeanette Horan, who is IBM’s chief information officer and oversees all the company’s internal use of IT. Instead, she says, it has created new challenges for her department of 5,000 people, because employees’ devices are full of software that IBM doesn’t control.” IBM has had a BYOD program since 2010, and out of about 400,000 employees, they’re using 40,000 Blackberrys, and 80,000 other smartphones and tablets, some of them employee owned. Some advantages that IBM has that you (probably) don’t: Technology as core competency of the company Internal tools – they sell their own MDM software and have their own cloud storage application, MyMobileHub Scale IBM is one … Continue reading »

5 Overlooked BYOD Mistakes to Avoid

Monday, March 12, 2012

Article published in CIO Update: Businesses of all shapes and sizes are struggling with the bring your own device (BYOD) phenomena. On one hand, BYOD is a boon. Employees get the devices they like. Often they pay for them out of their own pockets, and productivity goes up. On the other hand, support costs can also go up, bandwidth may become saturated and, if policies aren’t crafted well, employees can end up feeling cheated by their employers. Creating a workable BYOD policy isn’t rocket science, but it is a delicate balancing act. Get it right, and you’ll boost both productivity and employee morale. Get it wrong, and you’ll need to start worrying about both security risks and increasingly disgruntled workers. … Continue reading »

Lessons Learned from a Bring Your Own Device Project

Monday, February 27, 2012

Originally published at No Jitter. By Robert Lee Harris I spent a lot of last summer working with a large enterprise IT department transition from company-owned Blackberries to employee-owned devices. Here’s what I took away from the experience. This was a BYOD (Bring Your Own Device) project much like many companies are now considering. Being involved in the real-life execution of the strategy is, to say the least, a learning experience. This article is titled “Lessons Learned,” but it does not include every lesson learned. That would be too much reading! Instead, I have listed some key points that are likely to apply to most enterprises considering a BYOD plan. 1. Not Everyone Wants to Bring Their Own DeviceIt is probably hard … Continue reading »

BYOD Survey – Learn more about other companies’ policies

Friday, February 24, 2012

There’s a lot of buzz around BYOD in an increasingly mobile workforce, but little consensus around rules and guidelines to be incorporated in a policy.  Whether you’ve just started planning your BYOD policy, or have already implemented one, we’d love to hear about your thoughts and experiences. You can learn more about what other companies are doing in their policies by participating in this survey, being conducted by Software Advice.   The results will be published in March, so come back to this blog for the results! Click here for the survey.

Should your company have a Chief Mobile Officer?

Friday, February 17, 2012

  Computerworld recently published this article, Chief Mobile Officer: A job title now timely? “…as enterprises scramble these days to establish mobile strategies, having a CMO could be a key to success, according to a new Forrester Research report. Smartphones and tablets are “the manifestation of a much broader shift to new systems of engagement… [with] customers, partners and employees,” Forrester said in the 30-page report. “To remain vital in this business technology reformation, CIOs must step up and work with other executives to establish an office of the chief mobility officer to implement an enterprisewide mobile strategy.” One of the report’s authors, Forrester analyst Ted Schadler, said in an interview that one of purposes of the report is to get … Continue reading »

How to COPE with Consumerization of IT

Thursday, February 16, 2012

Philippe Winthrop wrote an article, and proposed the term COPE (yes, another acronym) to describe another way to manage consumerization of IT: Corporate Owned, Personally Enabled. “The IT department would provide you ANY mobile device you want…that’s because they have embraced the Consumerization of IT.  However, as opposed to trying to find a way to secure the corporate data that will reside on the employees’ personal devices, why not instead provide the employees a means to put some personal content on their work devices?  The device (and the corporate data that resides on it) is fully managed and controlled, but also allows for employees to install the apps they like for their personal use.  We already see this in many organizations … Continue reading »

Confusion About BYOD Issues

Friday, January 20, 2012

There are two separate issues involved with BYOD (Bring Your Own Device) policies that seem to get constantly mixed up: Who pays for the device Choice of device   Who pays for the device With the proliferation of smartphones in the general population, many employees who did not previously have a corporate paid device, and who didn’t necessarily require mobile access to do their jobs, are now asking to be able to use their own devices at work. Since these devices belong to the employees, this is truly a BYOD phenomenon. Companies may benefit from increased productivity amongst users who are keen to check email more frequently on their shiny new toys business productivity tools. Employees may also be happier, … Continue reading »