Overspending on wireless expenses – where the money goes

Monday, November 3, 2014

Where the Money Goes – 3 Prime Targets   Over the next few weeks, we will be sharing 10 essential rules for reducing wireless expenses.  However, before we look at the rules, let’s take a look at the three areas where companies waste the most money. Paying Carriers Too Much Many companies overpay for the services that they use. Inefficient plans, uncompetitive rates, and unjustified billings top the list for this category of over-spending.  If you are not reviewing your invoices on a monthly basis to check for inaccuracies and billing errors, you are likely overspending on your wireless expenses. Administrative Costs Keeping track of multiple user accounts and devices can be an administrative nightmare. Managers and accounting people often waste … Continue reading »

Essential Rules for Reducing Wireless Costs

Friday, October 31, 2014

It’s no surprise that wireless telecommunications represents one of the fastest growing areas of corporate spending.  It is also one of the least understood. Few companies question the value that mobile technology brings to the business, as it is viewed as critical to employee productivity.  However, expenses can quickly accumulate. Since there can be so many costs associated with mobile and wireless technology, invoices can be difficult to scrutinize effectively.  Varied charges from different mobile provides can also present challenges for the accounting department.  Many companies, consequently, are paying more than they should. According to a study by Gartner Research, “closer management of wireless services can save companies 10 to 35% of their wireless costs.” Gartner also notes that 10 to 15% of wireless … Continue reading »

More Tips for Pooling Mobile Service Plans

Friday, October 24, 2014

We recently discussed ways to reduce your costs by pooling mobile plans with your organization. We’ve gather a few more tips to help guide you when moving your users to pooled mobile plans. Ensuring That Your Pool Size is Sufficient Another potential pitfall that you may encounter is ensuring that your pool is always larger than your employees’ usage. Your goal should be to try to have a 10 to 20% buffer in place. The best and easiest way to do this is, is by looking at a yearly trend of your usage and then planning accordingly. You’ll need to ensure that you understand what your organization’s average monthly usage is, which months have higher or lower usage, and what … Continue reading »

Tips for Pooling Enterprise Mobile Service Plans

Wednesday, October 22, 2014

  Enterprise mobile services eat up a lot of an organization’s telecom budget.  For large companies, pooling your voice, text and data is the best way to manage your account, and drive down your expenses. How Mobile Pooling Works Pooling works in one of two ways.  Either you’re paying a certain amount for a block of minutes, gigabytes or text messages, from which each user on the account can draw from, or each user has an individual plan which gets combined to create a pool. Local voice and local data are the most commonly pooled usage types, but you can find others depending on your carrier, such as: US data pools, long distance pools, and international text messaging pools, just to name a few. … Continue reading »

Five Critical Steps to Performing a Telecom Audit

Monday, October 20, 2014

So you’ve been tasked with performing a telecom audit for your company. It can be done manually, which is long. tedious process.  Based on our experience, we recommend that you use some sort of Telecom Expense Management software to help you create files that self-reconcile so that your audits aren’t static – that information gathered from one audit informs the next.  This can be outsourced quite easily, and the results analyzed by professionals who are trained to catch carrier errors. However, you may wish to perform your own audit, and you should be applauded for it – often telecom Audits (Assessments) uncover multiple billing errors, enabling you to reduce and recover costs right at the bottom line. The question is, where to … Continue reading »

Help us build a valuable and educational CIO Roundtable

Tuesday, October 7, 2014

Avema’s goal is to provide a forum where CIOs and IT Leaders can meet to share ideas, and learn from each other’s experience.  To achieve this goal, we are asking you to help guide the conversation for our upcoming CIO Roundtable.  Once we have gathered your answers, we will provide a forum where these ideas can be explored and discussed. The tentative date for our first CIO Roundtable is Tuesday, December 2nd.  Please join us.  

Other benefits of VoIP

Tuesday, September 30, 2014

We recently discussed what telecom and IT managers think about voice over IP. The consensus, no matter whether your opinion is that it’s a good thing or not, is that VoIP is here to stay.   There are certainly many benefits of VoIP, including cost-savings on both long distance and move/add/change requests.  But what are some of the other benefits of VoIP?   The following list highlights added features and functionality that are only possible, or that are more readily available, with VoIP: Unified Messaging – Having voicemail, e-mail, and faxes all stored in one place can increase productivity by making all this information more easily available, and in different formats. For example, some people like the idea of being able to “listen” … Continue reading »

What is the Verdict on VoIP?

Tuesday, September 23, 2014

To date, it is difficult to get a comprehensive overall view of the benefits and disadvantages of VoIP. There are so many articles and studies published that give different, often conflicting, statistics about the rate of adoption and how VoIP is being used in many companies. What is the verdict on VoIP anyway?   The one thing that seems clear to just about everybody, is that VoIP is here to stay, and is without a doubt the technology that we’ll all be moving towards. Of course, everyone has a different opinion and sometimes a bias, but here is what the consensus amongst many managers, vendors, and analysts indicates: The main reason for migrating to VoIP used to be cost savings … Continue reading »

The Evolution of VoIP

Wednesday, September 17, 2014

Over the past 10 years, we’ve witnessed a huge evolution in voice over IP.  In the mid-00s, VoIP had telecom managers apprehensive, excited, and mystified all at once.   In an Avema survey conducted around the same time, most telecom managers acknowledged that the evolution to VoIP is inevitable, but were not enthusiastic about this change. Most telecom managers who handled voice, but not data communications, were extremely cautious about VoIP and IP telephony. Voice managers were justifiably proud of the almost-always-on capability of their systems, and almost bomb-proof reliability even in the face of power outages, as well as the relative invulnerability of the traditional telephony system to worms, viruses, hackers, deniers-of-service and other nightmares that face computer systems. One telecom manager, Lana Norkoski, said … Continue reading »

10 Tips to Help Business Combat Wireless Costs

Friday, September 12, 2014

Cell phone usage within the corporation has increased significantly over the last ten years, yet few companies have implemented wireless spend policies and are struggling with how to manage this growing workload.  Wireless costs can be difficult to control partly because service providers have a confusing range of usage plans, with many bills arriving in paper form to various corporate destinations and this can make it difficult for a company just to grasp how much they spend.  In May 2002, Gartner Research estimated that the average enterprise overpays telecom bills by 5-10%.  Another issue in many companies is that no particular department has ownership of wireless, with oversight shared by Information Technology, Purchasing, and Telecommunications departments.  Also, companies are providing … Continue reading »