Do Your Homework to Help Reduce Vendor Charges

Monday, August 25, 2014

We recently discussed what can go wrong if telecom costs aren’t managed, highlighting a very public case that happened in the mid-00s.  We’d like to provide you with some tips on how to reduce your vendor charges.  Even if you may have already reduced costs significantly, there may still be room for improvement.      Gather Information And Do Your Homework Consolidate Vendors and Invoices The fewer vendors that you have, the easier it is to manage them, not to mention also managing your billing.  If you can commit to more volume with fewer vendors, you can almost always get better pricing. The first thing to do when your organization grows, or mergers or acquires another, is to reduce the number … Continue reading »

What Can Happen if Telecom Costs Are Not Managed

Tuesday, August 19, 2014

What would happen if your organization spends more than it should on telecom costs?   As important as managing telecom costs is in a large corporation, it is under even more scrutiny in government organizations or public companies, where executives and directors are accountable to the larger public. One such example happened in the mid-00s. Major Canadian newspapers ran stories in March of 2005 with headlines like “Six-figure waste on city phones” about the City of Toronto’s telecom costs. The country’s largest-circulation newspaper, “The Toronto Star,” reported: “In a damning report made public yesterday, auditor general Jeffrey Griffiths revealed that no one has been keeping proper track of rates being charged for telephone, cellphone and Internet service.” Considering that Toronto had a … Continue reading »

The Four Most Important MDM Security Features

Wednesday, August 13, 2014

  As businesses continue to see the benefits that mobile device management services bring to profit margins and productivity levels, questions over security still remain. What should your company be looking for when shopping around for services that can help keep sensitive data safe?   Security Roles The levels at which a business uses its mobile services are likely to vary. Giving the wrong people access to specific information can seriously jeopardize the future of any company. That’s why it’s important that the service you choose provides different security roles depending on each type of user. Businesses are likely to need a default “everyone” security level with a limited, yet open, data access window for all workers. This is especially … Continue reading »

Objectives: Part Four of the Best Practices of Those Who Manage Enterprise Telecom

Friday, August 8, 2014

This is the fourth post in our series discussing the best practices of those who are responsible for managing enterprise telecom.  Click to read the first, second and third posts. Working On Your Organization’s Objectives Management doesn’t recognize what you’re doing unless you tell them. Communicating your value as an enterprise telecom manager, as we discussed in our previous post, is part of the solution.  But this communication needs to be a two-way street. A telecom manager with one of Avema’s clients, a large retailer, worked pro-actively with other departments within the organization to develop a solution to a market opportunity. You need to do likewise – find out what your organization’s needs are, and then see how you can become part of the solution.  This means … Continue reading »

Reporting ROI: Part Three of the Best Practices of Those Who Manage Telecom

Tuesday, August 5, 2014

This is the third post in our series discussing the best practices of those who are responsible for managing enterprise telecom.  Click to read the first and second posts.   Reporting Your Results For those who mange enterprise telecom, it can be a challenge to continually demonstrate positive ROI. Telecommunications is not an option for a company, and generally is thought of as a cost center. However, any costs you recover and process streamlining you achieve effectively goes right to the bottom line of the organization. That is why, as you achieve success, you want to make sure that other people hear about it! If key executives and share holders aren’t acutely aware of the ROI that you are achieving, your department will still … Continue reading »

5 MDM Selection and Implementation Mistakes

Tuesday, July 29, 2014

We’ve helped over 100 companies with MDM selection and implementation, and here are the most common challenges that we’ve seen. Policies that don’t balance all stakeholder needs  Security is important to the company, but so is user experience. Is it possible to be too secure? The answer is yes, if you don’t take into consideration end users and their desire for ease of use with their devices. You could implement policies that make using a mobile device so onerous that people actually become less productive. On the flip side, you could give up too much control to your end users. Balance is the key. Viewing MDM software as commodity Because there are limitations on MDM functionality that are imposed by … Continue reading »

Goal Setting: Part Two of the Best Practices of Those Who Manage Telecom

Friday, July 25, 2014

This is the second post in our series discussing the best practices of those who are responsible for managing enterprise telecom.  Read the first post here. Setting Goals An important part of success in telecom management, as in any endeavor, is to set goals, write them down, and focus on your target. We work far more effectively when we have strong goals that we are committed to and that we believe in, and this is certainly no different for those who manage telecom for their enterprise. Chances are, you’ve heard a lot about goal setting from various self-help gurus, and in the general media. What’s really interesting about the whole concept of goal setting and achieving, is that if asked, … Continue reading »

The Best Practices of Those Who Manage Telecom

Tuesday, July 22, 2014

Telecom services have come a long way over the past few decades, from basic land lines to a myriad of services to keep your organization functioning.  Without the lines of communication open, whether it be mobile devices, data, internet connectivity, or telephony, your company is out of business.   Through the years, we’ve worked with hundreds of companies to manage and improve these services, and we would like to convey some of the best practices of the organizations that we’ve worked with.  There is a tremendous wealth of knowledge and experience within every person that manages enterprise telecommunications, and we’ve been privileged to share in their knowledge.   Over the next few weeks, we will be blogging about some of the common traits of … Continue reading »

MDM Software: An Essential Checklist

Thursday, July 17, 2014

With a ton of telecommunications services out on the market, and with each offering its own software model, just where do businesses searching for mobile solutions start? Knowing what you need and what you don’t from mobile device management software can be a tough challenge indeed. Stick with these main features however and you can rest easy with any investment you make.   Profile and Network Usage Every user on your network should have access to two things. Without these features your network might experience severe hitches. The first requisite of the software you choose is that it should provide every user of your network with a profile. The second is that each profile must also display the amount of … Continue reading »

How to Keep Roaming Costs Under Control

Wednesday, July 2, 2014

With summer upon us and vacation season starting, your company might see higher roaming costs than usual. Roaming has always been one of the biggest mobile cost control headaches. We’ve seen individual users spend $30,000 in one month! Here are a few things that you can do to avoid “bill shock”: Do employees know how much they cost? Many employees just aren’t aware of how much roaming can cost. Some people may not think it costs much to “just watch one movie.” One of Avema’s Fortune 500 clients had monthly roaming costs of $15,000, and when we started emailing reports to users and managers, this immediately decreased to $5,000/month. Employees could now understand how their usage affects costs, and became accountable. … Continue reading »