Reporting ROI: Part Three of the Best Practices of Those Who Manage Telecom

Tuesday, August 5, 2014

This is the third post in our series discussing the best practices of those who are responsible for managing enterprise telecom.  Click to read the first and second posts.   Reporting Your Results For those who mange enterprise telecom, it can be a challenge to continually demonstrate positive ROI. Telecommunications is not an option for a company, and generally is thought of as a cost center. However, any costs you recover and process streamlining you achieve effectively goes right to the bottom line of the organization. That is why, as you achieve success, you want to make sure that other people hear about it! If key executives and share holders aren’t acutely aware of the ROI that you are achieving, your department will still … Continue reading »

5 MDM Selection and Implementation Mistakes

Tuesday, July 29, 2014

We’ve helped over 100 companies with MDM selection and implementation, and here are the most common challenges that we’ve seen. Policies that don’t balance all stakeholder needs  Security is important to the company, but so is user experience. Is it possible to be too secure? The answer is yes, if you don’t take into consideration end users and their desire for ease of use with their devices. You could implement policies that make using a mobile device so onerous that people actually become less productive. On the flip side, you could give up too much control to your end users. Balance is the key. Viewing MDM software as commodity Because there are limitations on MDM functionality that are imposed by … Continue reading »

Goal Setting: Part Two of the Best Practices of Those Who Manage Telecom

Friday, July 25, 2014

This is the second post in our series discussing the best practices of those who are responsible for managing enterprise telecom.  Read the first post here. Setting Goals An important part of success in telecom management, as in any endeavor, is to set goals, write them down, and focus on your target. We work far more effectively when we have strong goals that we are committed to and that we believe in, and this is certainly no different for those who manage telecom for their enterprise. Chances are, you’ve heard a lot about goal setting from various self-help gurus, and in the general media. What’s really interesting about the whole concept of goal setting and achieving, is that if asked, … Continue reading »

The Best Practices of Those Who Manage Telecom

Tuesday, July 22, 2014

Telecom services have come a long way over the past few decades, from basic land lines to a myriad of services to keep your organization functioning.  Without the lines of communication open, whether it be mobile devices, data, internet connectivity, or telephony, your company is out of business.   Through the years, we’ve worked with hundreds of companies to manage and improve these services, and we would like to convey some of the best practices of the organizations that we’ve worked with.  There is a tremendous wealth of knowledge and experience within every person that manages enterprise telecommunications, and we’ve been privileged to share in their knowledge.   Over the next few weeks, we will be blogging about some of the common traits of … Continue reading »

MDM Software: An Essential Checklist

Thursday, July 17, 2014

With a ton of telecommunications services out on the market, and with each offering its own software model, just where do businesses searching for mobile solutions start? Knowing what you need and what you don’t from mobile device management software can be a tough challenge indeed. Stick with these main features however and you can rest easy with any investment you make.   Profile and Network Usage Every user on your network should have access to two things. Without these features your network might experience severe hitches. The first requisite of the software you choose is that it should provide every user of your network with a profile. The second is that each profile must also display the amount of … Continue reading »

Five Critical Steps to Performing a Telecom Audit

Thursday, July 10, 2014

So you’ve been tasked with performing a telecom audit for your company. It can be done manually, which is long. tedious process.  Based on our experience, we recommend that you use some sort of Telecom Expense Management software to help you create files that self-reconcile so that your audits aren’t static – that information gathered from one audit informs the next.  This can be outsourced quite easily, and the results analyzed by professionals who are trained to catch carrier errors. However, you may wish to perform your own audit, and you should be applauded for it – often telecom Audits (Assessments) uncover multiple billing errors, enabling you to reduce and recover costs right at the bottom line. The question is, where to … Continue reading »

How to Keep Roaming Costs Under Control

Wednesday, July 2, 2014

With summer upon us and vacation season starting, your company might see higher roaming costs than usual. Roaming has always been one of the biggest mobile cost control headaches. We’ve seen individual users spend $30,000 in one month! Here are a few things that you can do to avoid “bill shock”: Do employees know how much they cost? Many employees just aren’t aware of how much roaming can cost. Some people may not think it costs much to “just watch one movie.” One of Avema’s Fortune 500 clients had monthly roaming costs of $15,000, and when we started emailing reports to users and managers, this immediately decreased to $5,000/month. Employees could now understand how their usage affects costs, and became accountable. … Continue reading »

Five Common Telecom Billing Errors

Wednesday, June 18, 2014

At Avema Corporation, we offer a Telecom Billing Assessment (Audit) for every new potential customer.  Through our experience dealing with a wide variety of companies, we have discovered many ways that organizations are overcharged for their telecom services.  To help you identify the areas that you are overspending, we’ve compiled the major errors into five categories that you can view on your next bill (or bills). Here they are: Non-Recurring Errors Non-Recurring Errors are fairly easy to spot but rely on strong internal communications and processes inside your company. We suggest incorporating a MACD (Move, Add, Change, Delete) process step that involves notifying your finance or Internal Audit team – that way most of the errors can be found and … Continue reading »

Even IBM Is Struggling With BYOD

Wednesday, May 30, 2012

“The trend toward employee-owned devices isn’t saving IBM any money, says Jeanette Horan, who is IBM’s chief information officer and oversees all the company’s internal use of IT. Instead, she says, it has created new challenges for her department of 5,000 people, because employees’ devices are full of software that IBM doesn’t control.” IBM has had a BYOD program since 2010, and out of about 400,000 employees, they’re using 40,000 Blackberrys, and 80,000 other smartphones and tablets, some of them employee owned. Some advantages that IBM has that you (probably) don’t: Technology as core competency of the company Internal tools – they sell their own MDM software and have their own cloud storage application, MyMobileHub Scale IBM is one … Continue reading »

5 Overlooked BYOD Mistakes to Avoid

Monday, March 12, 2012

Article published in CIO Update: Businesses of all shapes and sizes are struggling with the bring your own device (BYOD) phenomena. On one hand, BYOD is a boon. Employees get the devices they like. Often they pay for them out of their own pockets, and productivity goes up. On the other hand, support costs can also go up, bandwidth may become saturated and, if policies aren’t crafted well, employees can end up feeling cheated by their employers. Creating a workable BYOD policy isn’t rocket science, but it is a delicate balancing act. Get it right, and you’ll boost both productivity and employee morale. Get it wrong, and you’ll need to start worrying about both security risks and increasingly disgruntled workers. … Continue reading »