Mobile Technical Support
More than just technical support, Avema Critical Wireless can manage the entire solution, including servers. ACW has every certification available in the market, plus our own internal certifications for our employees.
Deepest technical expertise in the industry
Our clients leverage our years of expertise in working with hundreds of clients:
- Our executives have worked closely with RIM since 1992, many years before Blackberry was launched.
- We provide technical training on behalf of RIM, Microsoft, Nokia, and MobileIron to carriers and partners.
- Nokia and MobileIron use our services to create technical documentation.
- Over 200 wireless carriers outsource technical support for mobile devices to us.
- We are a beta site for RIM, Nokia, Windows Phone, and MobileIron.
Service Level Agreements
We guarantee our levels of support with SLAs. For example, ACW can provide:
- 80% first call resolution.
- 80% of calls answered with 45 seconds, by a live person. If not answered in 45 seconds, an option is given to wait or leave a message.
- Voice messages are responded to within 2 hours.
- Emails responded to within 4 hours of receipt.
Mobile devices represent one of the fastest growing corporate
costs, and also one of the least understood. Mobile devices bring obvious value, but how much should you be paying, how do you know costs are in line, and how do you manage
costs without inhibiting value?
A starting point to learn about Mobile Device Management (MDM), including answers to questions such as:
An insider's view of the market. Get to the bottom line on your MDM software decision.