Mobile Technical Support
More than just technical support, Avema can manage the entire solution, including servers. Avema has every certification available in the market, plus our own internal certifications for our employees.
Deepest technical expertise in the industry
Our clients leverage our years of expertise in working with hundreds of clients:
- Over 200 wireless carriers outsource technical support for mobile devices to us.
- Our executives have worked closely with mobile hardware vendors since 1992, many years before the first generation of smartphones were released.
- We provide technical training to carriers and their partners on behalf of major hardware and software vendors.
- We are a beta site for some of the biggest brands in the mobile industry.
Service Level Agreements
We guarantee our levels of support with SLAs. For example, Avema can provide:
- 80% first call resolution.
- 80% of calls answered with 45 seconds, by a live person. If not answered in 45 seconds, an option is given to wait or leave a message.
- Voice messages are responded to within 2 hours.
- Emails responded to within 4 hours of receipt.