Managing a fleet of wireless devices is a daunting task. Mobility is vastly different than traditional wireline telecom; the devices, plans and features are subject to rapid change and the costs can be unpredictable.
Over time employees come and go, people change how they use their phones, and the wireless industry evolves. Due to network coverage or other issues, it is often necessary to procure wireless services from multiple carriers, all with their own devices, plans and features adding complexity to an already cumbersome mix. Because wireless is expensive and complicated, it is vital to have a wireless management strategy in place that focuses on eliminating inefficiency at each step and minimizing overall costs.
Mobile devices represent one of the fastest growing corporate costs, and also one of the least understood. While few question the value that wireless phones, smartphones and tablets bring, the complexity of pricing means that most companies are paying more than they should.
According to a study by Gartner, "closer management of wireless services can save companies 10 % to 35 % of their wireless costs." Gartner also notes that 10% - 15% of wireless costs in the typical organization are incorrectly billed.
By taking a few simple steps, companies can gain the same control over wireless as they exercise for other expenses. Telecom is highly competitive, and carriers will fight to get your business – if you know how to play the game! This guide will get you on the road to chopping your wireless budget.